Terms and Conditions

About These Terms

These Terms and Conditions apply to all sales and commissions by Paperscape Ltd (referred to as “we”, “us” or “our”) to the customer (“you”) for the supply of handmade papers and related services and goods in New Zealand. By placing an order, you agree to these terms.

Orders, Payment & Delivery

Orders must be placed via email. Once received, we’ll confirm availability and send an invoice.

Work begins after full payment is received. Timeframes provided are estimates only and may vary by ±10 business days.

If you have a deadline, please inform us at time of order. We'll advise if it can be met. There may be additional charges for ‘rush orders’.

Split payments (e.g. deposit + final) may be available for large orders — contact us to arrange.

Shipping

We use tracked economy or non-signature courier to keep costs low. For orders valued above $500 (inc. GST), we use courier with signature.

If you require signature or insured shipping, request this before placing your order.

We are not liable for delays, loss, or damage once dispatched.

Shipping charges include third-party courier fees + packaging.

Returns and Refunds

Notify us within 14 days of delivery if your item is faulty or incorrect.

We’ll arrange or instruct you on how to return it. A replacement or refund will be issued once the item is returned in original condition and packaging.

Returns will not be accepted if:

The item is not faulty or incorrect.
The item is not in original condition.

No change-of-mind returns accepted.

Product Characteristics & Warranties

Our papers are handmade natural products. Expect variations in colour tone, structure, and weight — these are not defects.

Photos/descriptions aim to represent the paper accurately, but matching is not guaranteed.

We offer advice based on experience but make no guarantees on suitability for specific uses.

It is your responsibility to determine if the product fits your intended application.

Custom Orders & Commissions

For custom work, a sample sign-off process may be required (details to be discussed per project).

All custom orders are final and non-refundable unless faulty.

Governing Law

These terms are governed by the laws of New Zealand. Disputes will be resolved through direct negotiation and, if needed, mediation under NZ jurisdiction.

Updates to Terms

We may update these Terms at any time. The current version will always be available on request or on our website.

For active orders, the version that was current at the time of our acceptance of the order will apply.

Cancellations and Delays

If production is delayed due to events beyond our control (e.g. illness, theft, equipment failure or any other extraordinary event), we’ll notify you with a revised delivery estimate.

You may cancel the order for a full refund within 5 days of being notified.

If we cancel due to such an event, you’ll receive a full refund.

We are not liable for any additional losses or damages from such cancellations.

Limitation of Liability

Subject to the Consumer Guarantees Act 1993, we are not liable for indirect, special, or consequential loss (e.g. lost profits, reputational damage).

Our total liability is capped at the amount you paid for the affected product(s).

These limitations are considered fair given the artisan nature and price of our products.

Privacy

When you place an order, you provide personal data. This is stored securely and will not be shared or sold.

We comply with the Privacy Act 2020.

You may contact us to access, correct, or delete your data at: maker@paperscape.co.nz